Privacy Policy
Your privacy and data security are fundamental to our commitment as your financial advisor
Effective Date: Dec 1, 2025
Last Updated: Dec 20, 2025
Applicable Law: Republic of India
At Kiaan Investments Services ("we," "our," or "us"), we are committed to protecting your privacy and maintaining the confidentiality of your personal and financial information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services or visit our website.
🛡️ Our Privacy Commitment
We adhere to the highest standards of data protection in compliance with Indian laws, industry regulations, and international best practices to safeguard your sensitive financial information.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Name, date of birth, photograph, signature, and government-issued identification numbers (PAN, Aadhaar, Passport, etc.)
- Contact Information: Address, telephone numbers, email addresses, and emergency contact details
- Financial Information: Income details, asset information, investment preferences, risk tolerance, financial goals, and existing investment portfolios
- Professional Information: Employment details, occupation, business information, and professional qualifications
- Demographic Information: Age, gender, marital status, number of dependents, and educational background
1.2 Technical Information
When you visit our website, we automatically collect:
- IP addresses, browser types, and device information
- Website usage patterns, pages visited, and time spent
- Cookies and similar tracking technologies (with your consent)
- Geographic location data (if permitted by your device)
1.3 Communication Records
- Records of consultations, meetings, and advisory sessions
- Email correspondence and phone call records
- Written communications and signed documents
- Customer service interactions and feedback
2. How We Collect Information
📋 Direct Collection
- Application forms and consultation requests
- Know Your Customer (KYC) documentation
- Face-to-face meetings and consultations
- Phone conversations and video calls
- Email communications and written correspondence
🌐 Website Collection
- Contact forms and consultation booking forms
- Newsletter subscriptions and resource downloads
- Website analytics and usage tracking
- Cookies and session data
🤝 Third-Party Sources
- Financial institutions and fund houses (with your consent)
- Credit bureaus and rating agencies (where authorized)
- Regulatory databases and public records
- Professional references and referral sources
3. How We Use Your Information
💼 Service Provision
- Providing personalized financial advisory services
- Conducting financial planning and investment analysis
- Processing investment applications and transactions
- Monitoring and reviewing your investment portfolio
- Providing ongoing support and consultation
📊 Legal and Regulatory Compliance
- Complying with KYC and Anti-Money Laundering (AML) requirements
- Meeting regulatory reporting obligations (SEBI, IRDAI, etc.)
- Preventing fraud and financial crimes
- Maintaining accurate records as required by law
- Responding to legal requests and court orders
📢 Communication and Marketing
- Sending important updates about your investments
- Providing market insights and educational content
- Notifying you of new services and opportunities
- Conducting customer satisfaction surveys
- Marketing communications (with your consent)
🔧 Business Operations
- Improving our services and website functionality
- Conducting internal research and analytics
- Training our staff and quality assurance
- Managing business relationships and partnerships
- Protecting against fraud and security threats
4. Information Sharing and Disclosure
5. Data Security and Protection
🛡️ Our Security Measures
We implement industry-leading security measures to protect your information:
🔐 Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Multi-factor authentication systems
- Regular security updates and patches
- Firewall and intrusion detection systems
📋 Administrative Safeguards
- Access controls and user authentication
- Employee background checks and training
- Data handling policies and procedures
- Regular security audits and assessments
- Incident response and breach protocols
🏢 Physical Safeguards
- Secure office premises with access controls
- Locked filing cabinets for physical documents
- Secure disposal of confidential information
- Surveillance and alarm systems
- Clean desk and clear screen policies
🚨 Data Breach Response
In the unlikely event of a data breach:
- We will promptly investigate and contain the incident
- Affected individuals will be notified if required
- Appropriate authorities will be informed as per regulatory requirements
- We will take immediate steps to prevent further unauthorized access
6. Your Rights and Choices
🔍 Right to Access
You have the right to request access to your personal information we hold and receive a copy of it.
✏️ Right to Correction
You may request correction of inaccurate or incomplete personal information.
🗑️ Right to Deletion
You may request deletion of your personal information, subject to legal and regulatory requirements.
⛔ Right to Object
You may object to processing of your information for marketing purposes or other specific uses.
📤 Right to Portability
You may request transfer of your information to another service provider in a structured format.
✋ Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time.
📞 How to Exercise Your Rights
To exercise any of these rights, please contact us:
- Email: info@consultkiaan.com
- Address: Ishan Square, Ahmedabad, Gujarat, India
We will respond to your request after thorough review.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services and maintain our business relationship
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Protect our legitimate business interests
8. Cookies and Tracking Technologies
9. International Data Transfers
Your personal information is primarily processed and stored in India. In limited circumstances, we may transfer data internationally for:
- Technology services and cloud storage (with appropriate safeguards)
- International investment opportunities (with your consent)
- Compliance with global regulatory requirements
Safeguards: All international transfers are protected by appropriate safeguards including:
- Standard contractual clauses
- Adequacy decisions by Indian authorities
- Binding corporate rules for multinational service providers
- Your explicit consent where required
10. Children's Privacy
Our services are intended for adults (18+ years). We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Minor's Investment Accounts: For investment accounts opened for minors, we collect and process information from the legal guardian with appropriate consent and documentation.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal or regulatory requirements
- Improvements to our security measures
- Feedback from clients and stakeholders
📢 Notification Process
When we make material changes:
- Updated policy will be posted on our website
- Continued use of our services constitutes acceptance of changes
12. Contact Information
📞 Privacy Officer Contact
Kiaan Investments Services
Privacy Officer
Ishan Square
Ahmedabad, Gujarat, India
Email: info@consultkiaan.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
⚖️ Complaint and Grievance Process
If you have concerns about our privacy practices:
- Contact our Privacy Officer using the details above
- We will acknowledge your complaint after thorough review & Investigation
13. Legal Disclaimers and Limitations
⚖️ Governing Law
This Privacy Policy is governed by the laws of India, including but not limited to the Information Technology Act, 2000, and the Personal Data Protection Bill (when enacted). Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.
🛡️ Limitation of Liability
While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your information against all possible threats including unauthorized access, hacking, or data breaches beyond our control.
🔗 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
📅 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.